TERMS AND CONDITIONS OF USE

Last Updated on 5 OCTOBER 2026

These are the official Terms and Conditions of Use for DOPAMINE AND CO LIMITED located at NAPIER, HAWKES BAY, herein known and referenced as “Company,” “Our,” “We,” and “Us.”

Our email is [email protected].  “You” and “Your” refers to users of this Company’s website, communications, products, services  and related materials, herein known as “Offering.”

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use, or access of any of Our products, including online courses.

1. Coaching Services

Coaching is a collaborative partnership designed to support personal and professional growth, self-awareness, decision-making, goal setting and implementation.

Coaching may include discussions relating to:

• ADHD and autism understanding
• Personal development
• Confidence and self-advocacy
• Career and workplace challenges
• Business and marketing support
• Goal setting and accountability
• Lifestyle and wellbeing strategies

Coaching is intended to support the Client in identifying opportunities, developing strategies and taking action toward their goals.

2. Coaching Is Not Therapy, Medical Care or Professional Advice

The Client understands and agrees that:

• Coaching is not therapy, counselling, psychotherapy, psychology, psychiatry, mental health treatment or medical care.
• Coaching does not diagnose, treat or cure any medical, psychological or psychiatric condition.
• Coaching is not a substitute for professional medical, legal, financial or mental health advice.
• Coaching does not replace treatment provided by qualified healthcare professionals.
• Coaching discussions relating to ADHD, autism and neurodivergence are educational and supportive in nature and do not constitute healthcare services.

The Client agrees to seek appropriate professional support where required.

3. Client Responsibility

The Client remains solely responsible for:

• Their decisions, actions and results.
• How they choose to apply information discussed during coaching.
• Their physical, emotional, mental and financial wellbeing.

The Coach cannot guarantee any particular outcome, result, income increase, business growth, personal achievement or life change.

4. Coaching Packages and Fees

Current coaching fees are:

Package Fee (NZD)

Single Session $190

Three Session Package $550

Six Session Package $990

All fees are payable in advance.

Prices may change in the future but will not affect coaching packages already purchased.

5. Package Expiry

Unless otherwise agreed in writing:

• Single sessions must be used within 30 days of purchase.
• Three-session packages must be used within 6 months of purchase.
• Six-session packages must be used within 12 months of purchase.

Unused sessions will expire after this period. However if communicated to the Coach, an agreement can be made to extend the sessions. 

6. Scheduling and Rescheduling

Sessions are booked through the Coach's booking system.

The Coach understands that many Clients may have ADHD, autism or other neurodivergent experiences that can impact scheduling, memory, executive functioning and capacity. As such, flexibility will be offered wherever reasonably possible.

Clients are encouraged to provide at least 24 hours' notice if they need to cancel or reschedule a session. However, the Coach recognises that unexpected circumstances can arise and will work with Clients to find a suitable alternative appointment where possible.

A missed session will not automatically result in the loss of that session.

However, where two consecutive scheduled sessions are missed without communication or reasonable attempts to reschedule, the Coach reserves the right to deduct the missed session from the Client's remaining package balance.

The Coach also reserves the right to review whether coaching remains a good fit where repeated missed appointments occur, as meaningful progress requires active participation from both parties.

The Coach may reschedule appointments due to illness, emergencies or unforeseen circumstances and will provide as much notice as reasonably possible.

7. Communication Between Sessions

Reasonable email support may be available between scheduled coaching sessions.

Email support is intended for brief questions, reflections, updates or clarification related to coaching discussions and is not intended as unlimited access to the Coach.

The Coach will endeavour to respond within a reasonable timeframe during normal business hours but does not guarantee immediate responses.

Email support is not suitable for urgent matters, crisis situations or emergencies.

8. Confidentiality

The Coach will treat information shared during coaching as confidential and will not disclose it to third parties without the Client's consent except where:

• Disclosure is required by law.
• There is a serious risk of harm to the Client or another person.
• Records are required for legal, insurance or regulatory purposes.

The Client acknowledges that coaching is not subject to the same legal confidentiality protections that apply to lawyers, doctors or psychologists.

The Coach will not share identifying information about the Client without permission unless required by law.

9. Intellectual Property

All materials, resources, worksheets, frameworks, templates, recordings and content provided by Dopamine & Co Limited remain the intellectual property of Dopamine & Co Limited unless otherwise stated.

Materials are provided for the Client's personal use only and may not be copied, reproduced, distributed, sold or shared without written permission.

10. Recording of Sessions

Sessions will not be recorded unless agreed by both parties.

Where a recording is provided, it is for the Client's personal use only and must not be shared, distributed or reproduced. Zoom is the preferred platform for calls, and if the client chooses to, sessions can have the AI Note Taker join to provide a summary and transcript.

11. Refund Policy

Due to the time commitment involved in reserving coaching availability, coaching fees are generally non-refundable.

Where a package has been purchased and coaching has commenced, no refunds will be provided for unused sessions except where required under New Zealand consumer law.

Requests for exceptional circumstances may be considered at the Coach's discretion.

12. Mental Health and Crisis Support

The Client acknowledges that coaching is not a crisis service and that the Coach is not acting as a psychologist, counsellor, therapist, psychiatrist or healthcare provider.

If the Client experiences thoughts of self-harm, suicidal ideation, a mental health crisis or any situation requiring urgent professional intervention, the Client agrees to seek immediate assistance from appropriate emergency, medical or mental health services.

The Coach reserves the right to pause or discontinue coaching where the Client's needs fall outside the scope of coaching practice and may recommend referral to a suitably qualified professional.

13. Termination

Either party may terminate the coaching relationship at any time.

The Coach reserves the right to pause or terminate coaching where:

• Coaching falls outside the Coach's scope of practice.
• The Client requires a level of mental health, medical or crisis support beyond the scope of coaching.
• The coaching relationship is no longer productive or appropriate.
• Repeated non-attendance prevents meaningful engagement in the coaching process.

Where appropriate, the Coach may suggest alternative support services or healthcare providers who may be better placed to assist.

Any sessions already completed remain payable and no refunds will be provided for services already delivered.

14. Limitation of Liability

To the maximum extent permitted by law:

• The Coach makes no guarantees regarding outcomes from coaching services.
• The Client accepts full responsibility for decisions and actions taken following coaching.
• Dopamine & Co Limited shall not be liable for any indirect, consequential, special or incidental loss or damage arising from coaching services.

The maximum liability of Dopamine & Co Limited shall not exceed the amount paid by the Client for the coaching services giving rise to the claim.

15. Consumer Rights

Nothing in this Agreement is intended to exclude, restrict or modify any rights the Client may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand legislation.

16. Governing Law

This Agreement shall be governed by the laws of New Zealand.

Any disputes arising under this Agreement shall first be addressed through good-faith discussion between the parties before either party commences legal proceedings.

17. Acceptance

By purchasing, booking or participating in coaching services with Dopamine & Co Limited, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.